Terms & Conditions

This website is operated by “Indo Culture Holidays”. Indo Culture Holidays offers this website, including all information, tools and services available from this site to our valuable customers, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to M/s. Indo Culture Holidays.

Tour Booking:

Tour related booking & confirmation will be sent and treated confirmed after payment done by customer to the account of M/s Indo Culture Holidays.

Payment Terms:

For any travel services booked by Indo Culture Holidays can be treated as confirmed after paying 25% of the total cost by the customer. Travel Black-Out Dates Service bookings & benefits will not be valid on the following dates Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day and Valentine’s Day. Services will be confirmed during this period after paying 40% advance.

Balance Payment:

Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Mode of Payment:

• International clients can make payment:-
• Using online payment gateway method customer must discuss with Concerning person of Indo Culture Holidays then only advance (Token amount for confirmed booking) payment can be transfer by using Online payment gateway, link updated in Travel Shop Himalaya Website.

• By Bank Transfer (Telex Transfer) to our Bank A/c

Bank Charges:

• All payments should be free and clear of any withholding tax and deduction.

• Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Important Note regarding payment fraud: M/S Indo Culture Holidays employee or agent will not ask for your Net Banking login ID, Password, OTP etc. Nor will they ask you to transfer funds to a personal account or to install third party apps like Any Desk, Team Viewer etc. Please do not act on such request. Report such incidents on our Email ID –info@Indocultureholidays.com Indo Culture Holidays will not be responsible for any service related issues during force majeure i.e natural calamities, during curfew, strikes and acts of terrorists or any situation which is beyond the control of Travel Shop Himalaya. Tour Travel Service – Cancellation Policy / Amendment / No Show / Early Check in / Early Departure: Cancellation of tour / travel services due to any circumstances / personal reason we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

• 60 days & prior to arrival – 10% of the tour/service cost.

• 45 days to 30 days prior to arrival – 20% of the tour/service cost.
• 29 days to 15 days prior to arrival – 25% of the tour/service cost.
• 14 days to 08 days prior to arrival – 50% of the tour/service cost.
• 07 days & less, prior to arrival or no show – NO REFUND.
• Additional Transport cancellation charges (Flight / Train) will be applicable as per airlines / IRCTC cancellation policy.

Note:-

• Cancellations by the guest (Customer) of any type of services before and well in advance 10% service charges will be applicable on the total cost.
• Any Tour / Travel services would be cancelled by M/s Indo Culture Holidays, in case of those following conditions will be applied
  • Client would be provided with Credit Note for the booking amount paid, client can use this amount anytime in the future by themselves or any of their family members, friends, or anyone else as recommended by the client.
  • In case the client wants the refund – then a minimum 10% service charge would be applicable on the total cost of the tour package and remaining amount (after deducting this 10% service charge) would be refunded. In above both the situation – the cancellation charges, as aapplicable for cancellation of services related to flight tickets/ hotel bookings/ travel services/ Guide services would also be recovered from the client.
• In case you cancel your trip after commencement the refund would be restricted to a limited amount that would depend on the amount that we would be able to recover from the hoteliers, airlines, transporter and other suppliers we patronize. For unused hotel accommodation, flight tickets, transportation, missed meals and any other services etc. we do not bear any responsibility to refund.
• Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  • On very high / Festival Period Bookings (Festivals like – Diwali, Dussehra, Holi, Pushkar fair etc).
  • High Peak Season bookings (from 20th Dec to 15th Jan).
  • Long Weekends Bookings.
• Cancellation amount is calculated as per total booking amount and not as per advance deposited.